Returns
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of delivery.
Return Conditions
- Items must be unused, unworn, and in their original condition with all tags attached.
- Returns must include the original packaging and any accessories (dust bags, certificates, etc.).
- Personalized or made-to-order items cannot be returned unless faulty.
How to Return
- Log in to your account on liebeskindtasche.com and navigate to “My Orders.”
- Select the item(s) you wish to return and follow the instructions.
- Pack the item securely in its original packaging.
- Ship the return using a tracked delivery method.
Refunds
- Refunds will be processed within 14 days of receiving the returned item.
- The refund will be issued to the original payment method.
- Shipping costs are non-refundable unless the return is due to an error on our part.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original purchase and place a new order.
Faulty or Damaged Items
If your item arrives damaged or defective, please contact us immediately. We will arrange a replacement or refund.
For further assistance, please refer to our FAQs or reach out to our customer service team.
Please note that this policy does not affect your statutory rights.